WHAT DO YOU NEED HELP WITH?
Frequently Asked Questions
Your Subscription
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Why is there a charge from PDF-Centre on my bank statement?
If PDFCentre appears on your bank statement, it is because you have previously subscribed to our service. You therefore benefit from unlimited use and access to our PDF conversion tools, as well as to your Document Store. Your subscription can be cancelled at any time. To unsubscribe, click here.
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How do I cancel my subscription?
Your subscription can be cancelled at any time. To unsubscribe, click here.
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How do I access my Document Store?
To access your converted documents in your Document Store, you must first login. To login, click on MyCentre and enter your credentials.
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Your Conversions
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How do I convert a document to or from PDF?
On the homepage, click on the conversion tool you wish to use (e.g. XLS to PDF) and you will then be directed to the upload page. From here, either drag and drop or browse your device for files to upload. Follow instructions and within moments your file will be converted and accessible in your Document Store.
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Where are my converted files?
Files that you have already converted are stored in your Document Store. Click on MyCentre to login and access your previously converted files.
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Can I convert PNG files to and from PDF?
Indeed you can! Simply use the JPG conversion tool and follow the instructions.
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General
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I can’t remember my login details, what should I do?
On the Login popup, click on the "Forgotten Password?
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Why am I having trouble accessing my converted PDF?
If you are unable to open a converted PDF, it is possible that you do not have Adobe Acrobat Reader. click here to download it for free.
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How do I contact the PDFCentre team?
To get in touch, use the Contact page with any questions, queries or complaints and a member of the team will respond. To get in touch regarding career opportunities, please use the Careers contact form.
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